2 months too long

[#1]

Hi all,

Signed up with plusnet beginning of September. Originally supposed to get set up mid September but it's been back and forth on what the delay was holding up my installation - Turns out a new pole needs installing and duct work needs to take place. I understand it's an openreach issue but why advertise full fibre if you cannot already provide the service in an area? It's quite an inconvenience.

My question is if I cancel now, do I still get any compensation owed for delayed activation and how long does this take to get sorted? I'm at my wits end now.

Thanks

[#2]

That pole and ducting will only supply a limited number of properties, the rest of the area is probably perfectly OK.

[#3]

@Berry24   Welcome to the Plusnet Community Fora.

Unless there is an independent network provider (Altnet) also providing a service in your area there is absolutely no point in cancelling. Every other supplier will also need this work to be completed, you will simply return to the back of the Openreach queue. Plusnet and all the other Openreach based ISPs sell services that Openreach advise as being available for supply to your premises.

Delayed activation compensation is only paid for the period after you have been given a confirmed appointment date for the service to be activated.