39 Days (and counting) after Confirmed Activation date - still no Internet

[#1]

Hi there, I'm really glad to see that's been resolved and thanks so much for your patience.

You'll definitely be compensated for each day between the original activation date and today's date as per what's shown here: https://www.plus.net/help/legal/automatic-compensation/

That's applied automatically so you won't need to call us to arrange that. 

[#2]

@adamwalker  The obvious question is how could it have possibly taken so long? It was known from 14th of December 2022 that all that was required was a remote activation. What on earth have Openreach been doing since then, it's beyond belief.

@lukaszf7  A totally unacceptable delay but looks like you've got there in the end. I am somewhat concerned by your statement... Internet now confirmed by Plusnet as working...  have you tested it to see if it actually is.

Enjoy your compensation payment.😀

[#3]

Tried and tested, works like dream 🙂

I will, cheers

[#4]

Good Morning @adamwalker ,
Could someone take a look into my case again?
Its been more than 30 days since activation now but no compensation received.
Now my subscription payment is due, I got Outstanding balance, which feels not right since Plusnet is due quite a lot of money in compensation to myself.
Can you please investigate?
Let me know if you need more info (Activation Confirmation email etc) 
Thanks

[#5]

Hey there Lukasz I have created a ticket for you to discuss the issues. The link for it is: https://www.plus.net/wizard/?p=view_question&id=231849952

[#6]

There was an error

We were unable to access your ticket information.

Screenshots attached, please advise.

Thanks

Lukasz

[#7]

Might have been an error with the link. Try this one https://www.plus.net/wizard/?p=view_question&id=231849952 

[#8]

I received an email that im due compensatioin - £100 that will be added to my account with next month bill.
Is this additional for a delay in compensation being payed out? (Outside the 30 days from activation date) or is this the whole compensation for delayed activation?, £100 is not what im owned so something is not right.
Could you please investigate and get back to me?
Thanks
Lukasz

[#9]

The credits can only be done in £100 chunks so you will receive the rest of it, which will be in seperate emails once the team have accepted it.