£75 gift card not received

[#1]

Hello, I've recently joined plusnet and when I signed up it said I'd receive a £75 rewards card but I've still not received anything? Will it come in the post or will it be emailed etc? Thank you

[#2]

Hi there, once your service has been activated you'll then receive an email within 10 working days which will have a link for you to redeem the reward card. 

I hope that reaches you quickly and let me know if there's anything else we can help with at all?

[#3]

Hi Adam, thank you so much for confirming:) also I just want to check where or how can we use the £75 gift card? Thank you

[#4]

From the Rewards FAQ;

[#5]

Don't get your hopes up, been with them for a couple of months now and still had nothing, after numerous phone calls and being fobbed off every single time, they have still not sent me an email or been in touch, they have until Friday to sort it otherwise they're not getting another penny off me and I will go elsewhere, disgusting way to treat new customers if you ask me 

[#6]

It has been at least a couple of months now and NO email about reward. Please advise.

[#7]

Hi @Grampian1955, I've just looked into this for you and need to respond with some account sensitive information so I've added a response to your account here: https://www.plus.net/wizard/?p=view_question&id=229249608
 

[#8]

I clicked on your link and got NOWHERE!! I don't like doing business with companies that give me the runaround! This card should have been sent out ages ago.

[#9]

Hey there @Grampian1955 sorry to hear the link wasn't working for you. Was it asking you to log in at all?

[#10]

Hi,

No, it said the link had failed.

[#11]

Log into the member centre in another tab, then click the link.  If that still does not work, then click the PN Tickets link below.

[#12]

@Grampian1955 turns out the ticket that was added to the link was wrong. Please try this one here

[#13]

It just says "No questions found".

[#14]

Please can you PM me your username and I will just check we have the correct username attach to the account?