8 month wait for phone line, potential issues with fibre
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25-05-2023 8:44 PM
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So I waited 8 months to get a phone line put in for a New Build block of flats. I got told it was so OpenReach could put new infrastructure/lines in.
Finally got my FTTC appointment for 31st May (although they said they should be coming tomorrow). One of the people who had internet set up 8 months ago has said that since others have been getting their internet over the last couple weeks his speeds are down to 5mbps (previously 80) and when someone is setup his service gets disconnected.
A couple people suspect OpenReach split the wire so 1 wire for multiple people. Anyone got advice? I don't really want to wait another 8 months.
Fixed! Go to the fix.
Re: 8 month wait for phone line, potential issues with fibre
25-05-2023 11:05 PM
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This topic has been moved from Broadband to My Order
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Re: 8 month wait for phone line, potential issues with fibre
25-05-2023 11:09 PM
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I would assume that the person with the slow speed has a fault, possibly a poor connection on one of the telephone wires in a junction box.
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Re: 8 month wait for phone line, potential issues with fibre
25-05-2023 11:12 PM
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Re: 8 month wait for phone line, potential issues with fibre
26-05-2023 7:55 AM
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@Lewis7 wrote:
.... when a technician came out last time he was disconnected 3 weeks ago they said they needed new wires.
Maybe the new wires were needed outside of the property, that's now been done and that's why you have had to wait for so long.
Presumably Plusnet have given you a speed estimate and a minimum speed guarantee?
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Re: 8 month wait for phone line, potential issues with fibre
26-05-2023 10:23 AM
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Thanks for the comment, the OpenReach engineer came today and basically said the guy who's having issues is on the new SoGEA wire so can physically be shared but shouldn't drop that low. I'm on the old one which means I should have my dedicated wires.
He said all the technology looks fine to him, just waiting on authentication from ISP so hopefully that kicks in today and I'll see whether mine has an issue or not.
You're right I have minimum speed promise of 62ish so can raise a problem if not hitting those.
29-05-2023 8:23 PM
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Evening @Lewis7
I'm really sorry to hear about how long this has taken to sort but from what I can see you're finally online now.
If there's anything else we can help with let us know
Re: 8 month wait for phone line, potential issues with fibre
03-06-2023 8:34 PM
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@Lewis7 wrote:
... OpenReach engineer came today and basically said the guy who's having issues is on the new SoGEA wire so can physically be shared but shouldn't drop that low. I'm on the old one which means I should have my dedicated wires.
Any one knows what this means? I can find no reference to sharing circuits on a SOGEA "wire". Is this just more field engineer smoke and mirrors myth?
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Re: 8 month wait for phone line, potential issues with fibre
03-06-2023 9:32 PM
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@Townman It's a complete load of nonsense, a SOGEA wire is just a normal copper pair, there's no way it can be shared.🤔
Re: 8 month wait for phone line, potential issues with fibre
04-06-2023 9:16 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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