Full fire order

[#1]

Hello, I have not received my land line or broadband router yet but it says it’s ready to use on my account. Is there a way to track order or know the next steps? Any help is appreciated.

[#2]

@Mia18xox Welcome to the forums. Are you  actually going for Full Fibre (FTTP) or FTTC? Is this a completely new installation or an upgrade?

[#3]

Thank you, I’m not sure it just says full fibre broadband we also have a phone line coming and is a completely new installation.

[#4]

@Mia18xox  That doesn't sound right, Full Fibre has no phone service  so no landline. I would suggest you are getting FTTC, or Unlimited fibre which does have a landline.

[#5]

Yes it must be unlimited fibre as they did mention about landline and broadband I just wondered if it’s possible to track the deliveries of these items.

[#6]

Moderators Note

This topic has been moved from Full Fibre to My Order

[#7]

Can I some how track my order?

[#8]

If you log into your account, there may well be questions/tickets logged on there, but as you appear not to even have a phoneline, it may be easier to call in.

[#9]

Morning @Mia18xox 

I'm sorry for the confusion on your orders.

It looks like we were waiting on the phone line to be reactivated before we could get your broadband order placed.

The records on our supplier's end haven't been updated yet to show the phone number as active so we're now waiting on that.

As soon as we have a further update we'll let you know