Activating early

[#1]

Hello I know this is a long shot but is it possible to get my broadband activated early as we work from home and need internet. The router has arrived and set up with a solid orange light.

[#2]

@Davidgardener1 Which service are you taking, and have you been given an a confirmed activation date?

Note that the Help Team rarely work these forums over the weekend.

[#3]

I have and activation date of 12th June and have got the fibre 74 service

[#4]

I'm assuming this is the FTTC service, not Full Fibre. If so, I doubt it will be possible to bring it forward, as this date will have been determined by engineer availability to make the required changes/connections at the fibre cab.

[#5]

Yeah I think it’s the fttc service as we don’t have full fibre yet.

[#6]

It’s saying we have broadband signal just no internet

[#7]

A question I meant to ask - is this a completely new installation, or a move from a previous provider?

[#8]

It’s been switched from a different provider but they stopped the broadband about 3weeks ago

[#9]

Interesting. Did you tell your previous ISP you were moving, or did you leave it to Plusnet to arrange? It sounds like you told the pevious supplier, as if you didn't, their service would continue until the switch to PN was completed. Who was your previous ISP?

[#10]

No they where trying to charge me a fortune so I told them to not renew and they stopped the broadband and closed the account

[#11]

Ah, that explains everything. You should have placed an order with PN and continued at the out of contract price with them until you got switched, under the 'Gaining Provider Led' regulations. The fact that you cancelled directly with them introduced a mandatory 10-day hold before PN could place an order with OpenReach for the switch, and then once they had done that, they had to wait for OR to make the necessary changes.

You should find that the service will go live on the given date, but it may be up to 23.59 before it becomes fully operational.

[#12]

The previous company hasn’t been connected for 3 weeks and they closed the account at the same time so it’s been way past the ten days and I ordered Plusnet on the 7th June

[#13]

So, you ordered the PN service Friday, they sent the router the same day, and they are connecting you five days later - in my book, that is more than you can expect - in fact I'm amazed at the turn-round.

[#14]

Moderators Note

This topic has been moved from Broadband to My Order