Activation day procedure

[#1]

Hi, I’m an existing Plusnet customer and changing from Broadband to Fibre. I’ve got an activation date but won’t be available on that date. My current router is a BT Smart Hub Type A which I have been told is comparable with fibre. My question is, on activation day what, if anything, will need to be done as I won’t be here to do it? Thanks.

[#2]

Moderators Note

This topic has been moved from Broadband to My Order

[#3]

Hi, I’m an existing Plusnet customer and changing from Broadband to Fibre.

@Strato before trying to answer, can we be clear exactly which product are you changing to ?

Unlimited Fibre, Unlimited Fibre Extra, Fibre (without a phone service) or Full Fibre

[#4]

I’m changing from Plusnet broadband to Fibre without phone line.

[#5]

In that case the BT Smart Hub Type A will be fine and there are no changes needed to its configuration. There's (usually) no need for the engineer to visit the premises, all the work is done at the local cabinet, although sometimes they call to check everything is working.

The Hub should detect the change from broadband(ADSL) to Fibre(VDSL) and automatically adjust itself.

The only issue I can see is that if the Hub resets (it shouldnt!) , that being a BT one , it MIGHT forget your Plusnet credentials and they will need to be manually re-entered.

[#6]

That’s really helpful and it’s what I was hoping. Out of interest when the new hub comes through would there be any benefit in replacing the BT Smart Hub?

[#7]

The Plusnet Hub 2 (which is what I'm assuming you are being sent?) is based on the BT Smart Hub 2 , which is the next generation to the Smart hub type A, and is a better unit.

The Plusnet hub will automatically self-configure the 1st time you connect it. It will also work on your existing ADSL connection , so you can connect it as soon as it arrives.

A sensible approach would be to change the wireless name & password on the HUb 2 to be the same as your old Smart hub, so you dont need to change all the wireless clients!.

The only downside to the HUb 2 is that you cant separate the wifi 2.4ghz & 5ghz bands, so occasionally some 2.4ghz only devices get upset. If that happens, the trick is to temporarily disable the 5ghz, connect the device and then re-enable the 5ghz, that usually fixes it.

[#8]

That’s great. Many thanks. Really appreciate your help.