Activation of Line

[#1]

Hello, I have my Router, my activation date is tomorrow, can we do anything to get it up and running today do you think?

[#2]

Is your activation confirmed for tomorrow? If so, that is when it will happen.

[#3]

I have seen other posts from people saying they can have their broadband turned on early if they notify plusnet the hub is there. Also that the activation date is actually some time the day before any way so just wanted to check as having no internet for so long has been a pain. 

[#4]

You could always plug the Hub in and see what happens.

[#5]

The Router element works, just no connection to the internet

[#6]

What colour/state is the Hub light?

[#7]

The hub has a solid orange light and the b flashes red 

[#8]

OK. If your activation day is tomorrow, then it will, or should, come on line any time up to 23.59 tomorrow - if it doesn't, post back.

[#9]

Thank you, will keep my fingers crossed!

[#10]

So, it looks like my optimism was misplaced. Turns out there have been more delays, another two weeks without internet. order placed 3 weeks ago, another two to go, but I have heard it all now! At least 6 people at plusnet have 'resolved' the problems, seemingly creating more each time. 

[#11]

Have they told you what the 'problem' is? Unlikely, I know, but it would be good if they kept the customer properly informed.

[#12]

The first one was they sold the wrong package as they thought fibre was available and it wasn't. Then they set it up to the wrong address (our neighbours were cut off too), then apparently openreach cancelled the order, then they ordered a whole new line despite there being an active line, now the order needs to be re-placed gotta start the whole 10 working days again as it's classed as a whole new order taking over the existing line and their hands are tied as apparently it HAS to take 10 days cos openreach say so. 

[#13]

So, and I am not surprised, incompetence from PN, and the customer has to suffer the inflexibility of Openreach (previously known as Post Office Telephones).

You have my sympathy, and I'm sorry I can't offer any suggestions of how to improve the situation.

[#14]

@jaket  A terrible story of Plusnet and Openreach incompetence, make sure you get the full amount of compensation for the delayed service.

[#15]

Thank you both for your messages, appreciate the sympathy, still no internet. For all the calls and time I've spent resolving it I feel like they should have paid me a wage to set it up!