At wit's end! Does the £70 rewards card even exist

[#1]

I joined Plusnet in January 2022 for broadband and line rental for £21.95 a month and a £70 plus net rewards card.

The plus net rewards card has never arrived.

I have phoned on nine occasions to recieve my £70 Plusnet rewards card as advertised. Please see dates below.

31/01
14/02
16/02
22/02
24/02
6/03
8/03
16/03
22/03

The call handlers have escalated my query to managers on numerous occasions and have been promised a call back, which never occurs. The call handlers have also issued numerous complaints on my behalf, again I never recieve a response.

I am at my wit's end! If I dont receive a response this week, I have no option but to contact the ombudsman.

[#2]

@Kvcharlton

Hi there!

Thanks for getting in touch, I'm really sorry to hear about your experience with us recently. I can see that you've now escalated the account to the highest point of escalation. I'll send across an email to Higher Level Executives Team to see if we can get this picked up ASAP for you.

Once they've looked further into the account they'll be in touch over the ticket or via phone call to let you know what the next steps are.

- Curtis, Plusnet Sheffield