Get our superfast unlimited fibre broadband
Great-value deals on unlimited broadband
Flexible and affordable sim only deals with no contract
Our network reaches over 99% of the UK, so we've got you covered
Low on minutes, data or texts? Just add one of our bolt-ons
Quick and easy access to your account, services, bills and tools
View and manage your mobile account, tariff and usage
on 15-10-2022 11:45 AM - last edited on 15-10-2022 1:26 PM by Baldrick1
Hi allMy router hasn’t arrived before the activation date.I’ve still got my old bt hub which I have reset and tried plugging in but no joy. I can’t get on the Internet to change any settings on the bt hub to make it work.Any ideas anyone please.
15-10-2022 11:53 AM
@claudian62 What steps have you taken to reset the BT Hub? This guide by a very knowledgable forum member may help: https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85...
Welcome to the forum, BTW.
15-10-2022 1:30 PM
@claudian62
When you follow the guide provided by @jab1 note that you MUST remove the DSL lead whilst changing the log in credentials to your Plusnet ones.
Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem'
15-10-2022 1:31 PM
