Broadband Line Theft
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Broadband Line Theft
07-12-2022 11:22 AM
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Anyone had this issue ?
Re: Broadband Line Theft
07-12-2022 11:33 AM
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@Lindasenior1961 Sounds like someone has got their records scrambled. Unfortunately this does happen on occasion - I would suggest calling PN as soon as possible.
Re: Broadband Line Theft
07-12-2022 12:02 PM
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Moderators Note
This topic has been moved from Broadband to My Order
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Re: Broadband Line Theft
07-12-2022 12:35 PM - edited 07-12-2022 12:35 PM
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A warm welcome to the forums.
"Line theft" is a little dramatic but I understand your sentiment. Is this a new build or an established property?
In some areas, BT Openreach's infrastructure records are a shambles, especially where properties are identified by a name rather than a clear "house" number. Is the place a "multiple occupancy" premises (for example a flat or apartment complex)? Sometimes it is all too easy for an ISP/CP to choose the wrong circuit to provision service on. Take a look here https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome (search by post code) to see what circuits are listed by BT Openreach for your property - note any "odd" looking address identifications.
It is possible that Plusnet will need to request a correction to address details by BTOR (known as an ORDI update) which can add delays to the provisioning process. Take a look at the tickets on your account (see the link below) which should provide details of what is happening.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Broadband Line Theft
08-12-2022 8:54 AM
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Re: Broadband Line Theft
08-12-2022 8:59 AM
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Which number have you tried - 0800 432 0200? If so, try 0800 013 2632.
Re: Broadband Line Theft
08-12-2022 9:04 AM
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Re: Broadband Line Theft
10-12-2022 10:25 AM
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Hey there @Lindasenior1961 has this now been sorted? If not, I'll have a look at it for you
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