cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Broadband activation delayed

FIXED
HB154
Newbie
Posts: 1
Registered: ‎07-10-2022

Broadband activation delayed

‎07-10-2022 9:51 AM

Hi,

My broadband was meant to be activated yesterday 06/10/2022 after moving from Sky. The broadband wasn't activated yesterday after getting a text that it would be activated by midnight, I tried for hours last night and this morning to get through by phone with no success.

This morning I received a text that the activation has been delayed with no explanation and no due date. Please can someone help with this as I'm now without internet for the forseeable future.
Message 1 of 3
(506 Views)
0 Thanks
2 REPLIES 2
SpendLessTime
Hero
Posts: 3,000
Thanks: 892
Fixes: 86
Registered: ‎21-09-2009

Re: Broadband activation delayed

Fix

‎07-10-2022 10:56 AM

@HB154 

It would probably be faster to phone Plusnet and wait in the queue as the response times on the forums can be a little slow. The average time for a staff response was 3 days earlier this week.

Ex - Plusnet Customer (2009 - 2023) now with BT
Message 2 of 3
(488 Views)
0 Thanks
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,634
Thanks: 10,212
Fixes: 1,606
Registered: ‎21-04-2017

Re: Broadband activation delayed

‎09-10-2022 8:55 PM

Hi there,

Sorry for the delay with your order, I see it completed later in the day on the 7th October.

Can you confirm if all is working okay now? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Message 3 of 3
(426 Views)
0 Thanks