Broadband activation

[#1]

@jab1  You are right, but are open again on Sunday:

https://www.plus.net/contact-us/ 

[#2]

Hello @bjgmortimer16

I'm really sorry to hear that you're having problems with your connection. While the order to provide the service has completed on our suppliers end, and the component is active on ours, the circuit remains out of sync.

Saying that, a KBD line test this morning is saying that the source of the issue is within the customer premise, so I'd like to establish what your set up is like.

Is your router connected into the main master socket in the property? Or do you use any sort of extensions?

If you're already connected directly into the master socket, are you able to remove the faceplate, and connect directly into the test socket which lies behind it?

[#3]

Hi @adam945 

Looking at post 4 it would suggest the router has connected to something as the light is blue, I recall seeing a similar post before with this error message where it turned out the wrong phone line / phone number was connected to the property.

Maybe dialling 17070 on a landline phone might help to prove this?

Dan.

[#4]

Good point @Dan_the_Van, apologies, I did overlook that.

Looks like a BTW fault to me, I've now raised it to them and have created an open fault ticket on the account @bjgmortimer16

Our Technical Support Team will continue to monitor and update you on the open ticket, but if you have any further questions at all, please feel free to reach out.

[#5]

Do you know how long it is going to take to resolve this issue? I work from home and need access to the internet. Is this an issue that is going to require an engineer to come out and resolve?

[#6]

Hello @bjgmortimer16

I've just reviewed the fault again and can see that our suppliers are now requesting that we arrange an engineer visit. Please respond to the open ticket, either via your Member Centre, or via SMS, confirming your availability.

Give me a nudge on here once you have and I'll get it raised.

[#7]

Thank you - I have responded to your SMS to confirm my availability.

[#8]

Thanks for getting back to us @bjgmortimer16

Really sorry  for the delayed response, we're a little thin on the ground at the moment, but it looks line one of my colleagues in the Tech Support Team has picked this up, and has arranged a visit for Thursday morning.

Let us know how things go!

[#9]

That’s great, thank you. Hopefully they can solve the issue.

[#10]

No worries @bjgmortimer16, please just get back to us if we can assist further.