Broadband and phone

[#1]

Will my broadband go live the same day as my phone as they was ordered together

[#2]

@srawson29 They should do, but be aware the broadband can take up to midnight to fully configure and work properly.

[#3]

Thank you

[#4]

Moderators Note

This topic has been moved from ADSL Broadband to My Order

[#5]

Hey @srawson29, thanks a lot for getting in touch, and welcome to our Community Forum. In your case, @jab1 is correct and your phone and broadband orders will go live on the same day. Though for the benefit of others that might read this thread, this isn't always the case. 

If an address has been identified as a Silver Key Address, or even a Bronze Key that we need to manually build into the system, we'd place a WLR (phone) order first. Once the line and the phone service has been installed, we'd then place the broadband order based on the landline number that has been installed.