Broadband keeps getting cancelled
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Re: Broadband keeps getting cancelled
12-01-2023 9:25 AM - edited 12-01-2023 9:25 AM
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Damn, thanks for trying Gandalf. I've got my ONT serial number to hand if that helps? I attached a photo of it onto my support question. Sounds like Openreach might have a mix up with my ONT, as it's on and the PON light is green. So it's already connected.
Re: Broadband keeps getting cancelled
12-01-2023 9:37 AM
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Yeah I saw your photo on the ticket and the serial number matched the supplier records we see.
Not sure there's much more we can do without waiting for Openreach. Should be with the right team as it's been raised to Openreach's fibre enquiries team and our provisioning team are monitoring.
Re: Broadband keeps getting cancelled
12-01-2023 10:12 AM
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Thanks for checking that. Hopefully it's just a mixup that Openreach can sort out pretty quick.
Re: Broadband keeps getting cancelled
12-01-2023 10:22 AM
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Re: Broadband keeps getting cancelled
16-01-2023 2:28 PM
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Re: Broadband keeps getting cancelled
16-01-2023 10:57 PM
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Re: Broadband keeps getting cancelled
16-01-2023 11:14 PM
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Re: Broadband keeps getting cancelled
17-01-2023 7:59 AM
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Well thank you all for your help. Especially Plusnet support who worked to fix the issue when another ISP just shrugged their shoulders and left me.
Re: Broadband keeps getting cancelled
17-01-2023 8:29 AM
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Fantastic news @ryanb
I've checked and the order is now complete so I've activated the account for you
Let us know if you have any further issues
Re: Broadband keeps getting cancelled
17-01-2023 8:36 AM
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Re: Broadband keeps getting cancelled
15-06-2023 9:44 PM
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I'm having this exact issue and have been going around in circles for 2 weeks. ONT install pon light green, OR have said no port etc. Could you please assist?
Thanks
Re: Broadband keeps getting cancelled
16-06-2023 5:33 AM
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@Chawkins575 this thread is very old. You'd be better to start a new thread with your lroblem
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Broadband keeps getting cancelled
16-06-2023 7:35 AM
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Mods ... there is a new topic here - https://community.plus.net/t5/My-Order/Activation-cancelled/m-p/1925417#M28961
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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