Broadband supposed to be activated today. Still says "checking your line"

[#1]

Hi, my plusnet broadband is supposed to be activated today and my old provider cut off service in the early hours of the morning. I have set up the new router yet still have no access to the internet. My account says that you’re doing final line checks which it has been on for over a week. NowTV Broadband is no longer working as they have cut me off

[#2]

Hiya @meadd67,

I'm really sorry for the confusion and I appreciate you getting in touch.

I have checked your order and it has completed. I can also see an active connection with data transferring, can you confirm you are all up and running?