Can't renew my phone/broadband contract

Paulinema20 · ‎23-03-2022

Hi,

I need to renew my contract but keep being stopped and given the error message

"You can't change your products for the moment, you have an order which is currently being processed"

Is there any way to correct this without having to go through a telephone call with customer services?

Thank you.

Townman · ‎22-08-2007

One of the staff members will need to fix your account. However phoning COTS will invariably give you a better deal.

Contact Customer Options Team (aka COTS)

Direct dial numbers

0800 013 2632(from within the UK)
+44 330 123 9197 (from abroad)

Available 8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

adamwalker · ‎27-04-2007

Hi there and cheers for looking to renew with us, I've fixed the issue with your account so you should be able to make the changes you need to now.

Please do shout up if there's anything else I can help with.

If this post resolved your issue please click the 'This fixed my problem' button

Adam Walker
Plusnet Help Team