Cancel order

Eloiserose · ‎03-01-2024

Id like to cancel my broadband order, my order was made on the 9th December and an engineer appointment was made to come out to activate on the 29th December, the appointment was rescheduled and I’d now like to cancel and stay with my current supplier, how do I cancel my order?

Baldrick1 · ‎30-06-2016

@Eloiserose

You have 14 days to cancel from the day that you sign up, not the go live day. If you cancel now you will likely be hit with a big cancellation bill.

Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'

MisterW · ‎30-07-2007

@Eloiserose and if you still wish to cancel you will need to contact Customer Options on 0800 013 2632 .

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Cancel order

Cancel order

Re: Cancel order

Re: Cancel order