Cancelled Fibre Broadband

[#1]

I wouldn't want to speculate on an activation date just yet @seancowling, although, mid-way through writing this response, I thought I'd have another look at BT's Availability Checker, and am glad to see that the G marker that was preventing us from placing an order has now been lifted!  

A new Fibre order has now been placed, so we'll be expecting a confirmed activation, or re-activation date by tomorrow. If you'd like to give me a nudge on here later this evening though, I'll be happy to have a look for you.  

[#2]

Thanks for the update Adam and glad to hear we finally have the order rolling.
Can you please provide an update to this? Has a date been set and have Plusnet asked for this to be brought forward?

[#3]

I've just responded to the ticket @seancowling

Looks lie your broadband will be going live on Thursday, a much earlier date than anticipated in all honesty, I'm presuming this is because the jumpers have been left in the cabinet. 

[#4]

Hi Sean,

I'm glad to see that we've managed to get your fibre order back in place.

I've submitted an expedite request to our suppliers to try to bring this forward from the 10th. 

Once I've got a response which should be within the next 24 hours, I'll let you know. 

[#5]

Good morning @Gandalf 

Thanks for this mornings update. Any sort of reduction in lead time for getting back online is very helpful and greatly appreciated. I'll keep an eye out for further correspondence.

Sean.

[#6]

Aye, fingers crossed.

[#7]

Hi @Gandalf 

Just dropping a quick note to ask whether there has been any update to the expedite request?

Sean.

[#8]

Hi Sean,

I've not had a response back yet, but I'll be sure to let you know as soon as I do.

[#9]

Hi @seancowling

I've chased this up and the order is now expedited for tomorrow by midnight.

Keep your router plugged in & switched on in the meantime as your broadband may start working before then.

[#10]

Hi @Gandalf 

That's good (and slightly unexpected) news. Thanks very much to you and the other guys on this forum post for chasing this and actually solving the problem.

Sean.

[#11]

Yup. No problem at all. Happy to help in any way we can.

[#12]

@Gandalf 

Dropping a quick note to say the broadband came back online yesterday evening. I had to re-login using the admin password, and change the user to my username... @plusnet, but seems to be working great now.

Thanks again for the help.

[#13]

@seancowling

Awesome, I'm glad to see that you were back online last night and your order's completed.

I've just added a reply onto the support ticket 220846096 with an offer for a gesture of goodwill. 

Let me know by replying to that ticket if you'd be happy to accept or if you've got any thoughts.

[#14]

Hi @Gandalf 

I've replied to the ticket. 

Thanks to you, @adam945, @adamwalker and @Townman for the help. Glad we finally got it sorted.

Sean.

[#15]

Hi Sean,

Cheers, no problem at all. I've added a reply to the ticket 220846096 now, sending you an e-mail.

Feel free to let us know if there's ever anything else you'd need help with.