Hello all, I have just moved into a new flat that was owner-occupied until yesterday, and it has thus come with all utilities already on and working, including broadband. But although there is WiFi, it has no Internet connection as yet, presumably because I have not yet put the account in my name and updated the payment details. So I thought I would call Plusnet to explain this, but unfortunately, because I am not a preexisting customer, I apparently cannot use their customer service number! I am immediately told that they cannot recognize my phone number, and when they ask for the number associated with my account, I have nothing to enter (as I am a new customer). It should be a simple matter for them to activate the Internet here again, but I cannot reach a human being. Does anyone have any advice for how I can resolve this issue?
