Change Openreach engineer appointment

[#1]

Hi
I have an appointment booked for an Open reach engineer to come to my property on 18th January 2022 to install full fibre, broadband. However, I have now realised I cannot get that day off work and my partner is also working so I need to change it. Can this be done online or do I need to call? Thanks

[#2]

@martinbaker3685 I would suggest calling in - support staff cover on here is very thin.

[#3]

Hi @martinbaker3685

I'm really sorry for how long it's taken to get back to you. We've been quite busy recently so it's taking longer than we'd like to reply.

We can look at changing the date but with the recent Openreach challenges you'd be looking at the beginning of February most likely 

[#4]

@MatthewWheeler Yes please if you could change the date that would be great

[#5]

Thanks for confirming @martinbaker3685

If you can drop me a PM with the new date you'd like I can get that sorted for you

[#6]

Send a Personal Message

Support staff might ask for private information to be sent via a Personal Message (PM) which new users might not know how to do. Further to that, new users might not have sufficient ranking (Just Browsing, Interested and Newbie) to send PMs:-

• Have made 5 or more posts
• Have logged in (and out) at least twice and made 3 posts

Having attained the (Hooked) ranking a PM is sent as follows:-

1. Click on the staff member's name in the left panel
   
2. Click on SEND PRIVATE MESSAGE on the right
   

Note that PMs sent to one staff member are visible to all staff members to provide support continuity across working rosters.

[#7]

Thanks, it's a bit annoying you need to have 5 posts to send a direct message 🙄

[#8]

The good news is that it’s actually only 3 posts, and also Matt manually gifted you the private message permission at the time so you can PM him.

[#9]

@Gandalf

Thank you for the PM updating me on the evolving criteria. I’ll update my template.

I would have hoped that after facilitating access to PMs … Matt might have sent one to solicit the required information … ?