Change activation date

[#1]

Hi, I wonder if someone can help me I am due to leave my existing provider and join Plusnet on the 22/10/2021 however I was wondering if I could change the activation date to the 1/11/2021 as my existing provider has said that if I do this I won't be held to my contract with them I only put the order through yesterday

[#2]

Good morning @Jamie292

I've just sent you en SMS asking you to confirm that you'd like us to push back your activation date. Give me a shout on here once you've responded and I'll get that sorted.

[#3]

Just responded to the text adam thank you for the prompt reply 😊

[#4]

That's all been sorted for you @Jamie292

It should reflect on your end within 48 hours or so.