Compensation complaint

[#1]

My service was delayed for over 2 months when I moved house. Took time off work for engineers who never cam etc. Finally sorted out and was offered £315 compensation was very happy with this as covered all my time. Have just received a email to say will pe compensated £16.80. Cant really understand what's happened and not very happy. Hate having to be on hold for over a hour as I have done this loads over oast few months. Any ideas?

[#2]

Hey there Jamie, I can see it has all been added on to the account now for you.

Do you need me to do anything else on my side?