Confused About Starting Date

[#1]

So a member of the Plusnet Help Team commented on my last post that my internet is due to be up and running today (15th May), yet when I go to the dashboard, it says the 17th. 

Ideally I want to know what date it will be, because  two sources from the same company are telling me two different dates, which is not filling me with much confidence.

[#2]

Ring them on 0800 432 0200. Options, Broadband -> [enter mobile number linked to your broadband order] -> Residential -> Update on recent order.

I got through to an agent right away this morning to chat - good luck!