Connection without router

[#1]

Hello, I signed up, received my activation date but no router. How am I supposed to use the services? Do I get charged from the activation date even if I don't have access to the services?

[#2]

I have the same problem. Line went live on 31st and still no router. Also, phoning them doesn't help, tried three times and just sit on hold for half an hour.

[#3]

Same problem its ridiculous

[#4]

It's impossible to speak to them on the phone. I waited 17 minutes once and got tired of waiting.

[#5]

Took me 50 minutes to get through on saturday, now my phones broken so cant call again even if i wanted to so hoping someone on here can help.

[#6]

Working from home without WiFi is a nightmare.

[#7]

Hi, I renewed my contract on the 11 August and ordered a new type 2 router. I have been charged the delivery charge but have yet to recieve the router. Phoned and gave up after 40 minutes. Can Plusnet staff please see that a router is dispatched please.

[#8]

This is strange. I use plusnet before and didn't have to wait for a router. There is no delay in debiting my account.

[#9]

Taking a look at this now...

[#10]

@fatimet - I've ordered the router but the fact you haven't received it yet is normal. The router is typically shipped to arrive a day or two prior to broadband activation and based on a quick glance, I don't think your broadband order has been placed yet. Placing of the broadband order is dependent on your phone service being activated.

@conner - similar situation. Your phone service is active but not the broadband. The order for the router was placed within the last hour.

@misscolly1991 - Your hub was dispatched via First Class post on Tuesday so should be with you any day now.

@jtr - looks like good ol' human error, sorry about that. I've now placed the order for you. Will turn up on Saturday all being well, if not early next week.