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Could some help decode this?

Snaffalot
Hooked
Posts: 5
Registered: ‎03-01-2024

Could some help decode this?

‎04-01-2024 8:34 AM

Too many TLAs for me to fully understand what is going on Smiley 

PTD- Permit to Dig?

For context FTTP needs to be installed...

 

Initiated chat with Openreach,

EiVA Conversation Id: XXX

What has happened: PTD is needed in this order. What I have done: we did not received the
PTD. please wait 15 days. the estimate got cancelled for PTD. When to review HUD: review
back HUD on 18/01/2023.

Therefore, KCI and hold.

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MisterW
Superuser
Superuser
Posts: 16,165
Thanks: 6,155
Fixes: 445
Registered: ‎30-07-2007

Re: Could some help decode this?

‎04-01-2024 8:55 AM

Not sure about the others but KCI - Keep customer informed

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Dan_the_Van
Hero
Posts: 3,046
Thanks: 1,483
Fixes: 90
Registered: ‎25-06-2007

Re: Could some help decode this?

‎04-01-2024 9:43 AM - edited ‎04-01-2024 9:45 AM

EiVA - this is openreach chat service

HUD - Award-winning Heads-Up Display system simplifies customer service at BT Openreach 

HTH

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