Delayed activation no date

[#1]

Hi, I signed up recently and have only had issues with Plusnet. I moved into a property which had an existing Plusnet line cancelled on the 29/10.

I was told on signup that due to this we’d send a router and get you activated within days. The phone line was activated very quickly.

I then had a router dispatched which has arrived. Yesterday I was told there will be a delay with my broadband, called yourselves and you didn’t know why. I was now told my address had a spelling issue by yourselves when it went to Openreach and it could be up to another week without internet. I was then told my copper line is setup but I can’t use that temporarily until my fibre is installed which I believe was existing until 29/10

I work from home and physically cannot work at the moment, I have no bt hot spots, poor phone signal and no where feasible I can go for internet. I log into the system now and am told We're waiting for confirmation that your broadband order, due {strCustActivationdate}. I currently have crucial work to do and next week am having to go abroad for exams.

Please can something be done to help me with this

[#2]

Hi there Jordan, I'm really sorry for the delays in getting your connection up and running. 

We're facing quite a lot of delays at the moment as a knock-on effect from recent industrial action so it's taking longer than we'd like in some cases. 

I've checked and an activation date of 15/12/22 has been set against the order now so everything should be working on that date for you and apologies again for the delays.