Delayed order

[#1]

Started my order yesterday and today received an email staring my order would be delayed. Direct debit has been set up and the starus pages say that the order is being processed, cannot hold on for the call centre as I am at work. Any idea what the issue may be?

[#2]

@jml107 

Probably OpenReach engineer availability.

Although your first months money has been taken, the Billing period starts (and hence the direct debit date) when your service goes live.

Brian

[#3]

Thank you Brian! I just didn’t know if I had to do anything my end or whether Id left something incomplete.
Thank you for your reply

[#4]

@jml107 

Hopefully a staff member will come along in due course and give a definite explanation.

You could try logging into the PlusNet portal and see if you Member's page has anything on it. There may be an Open Ticket.

Brian

[#5]

Hiya @jml107, thanks for getting in touch. 

I'm sorry for the concern caused with your order and that you're unable to call our team. I'd like to help with this for you

I've taken a look and it looks like there's an address mismatch which has caused our order to reject. I have taken the steps to get this sorted for you and once this is updated, we can place new orders for you. 

I've updated your open ticket here: https://www.plus.net/wizard/?p=view_question&id=223783320 where we will provide any updates for you.

[#6]

@jml107 

So much for OR engineer availability!!!

Note you need to be logged into your Members page before viewing the ticket.

Brian

[#7]

Thanks Lauren, I have experienced problems with my address previously. Can I message you privately? There were two options matching my address on the. dropdown. Thanks!

[#8]

Hi @jml107 sure, can you send me a private message please and I'll pick that up for you. It would be best to drop a reply back on this thread after sending the message.

[#9]

Hi Adam I have just messaged you, let me know if I can clarify the situation any further. Thanks!

[#10]

Cheers for getting back to me Julia and no problem, I honestly get it as I used to live in a flat that had an address that was a bit open to interpretation! We've raised the issue to our suppliers to get their records updated so we can go ahead with an order and we should be able to update you further on Monday. 

[#11]

Just to let you know I have DM’d the address that BT use to you. Hope it helps.
Thanks