Early Activation

[#1]

Hello, Is there anyway I can get connected to my service prior to the given date of the 27/10/22. I have the router and the property is a new build with no previous owners?

Thanks

[#2]

@NewHome2022 I doubt it - these dates are based on Openreach engineer availability, and as you may be aware, they are currently in dispute, so time-frames are quite stretched.

[#3]

Hi @NewHome2022,

I'm sorry for how long it's taking to get you up and running at your new property. 

Do you have the Openreach modem (also known as the ONT) fitted already? 

[#4]

Hello Gandalf
Thanks for replying. Yes I do have that installed at my new address.

[#5]

Hi @NewHome2022 

If you connect an ethernet cable into the red WAN port of the Plusnet router and then into port 1 of the Openreach modem, what lights show up on the modem?

If they’re all green apart from possibly LOS, then send me a private message with the serial number of the Openreach modem and we could try cancelling the order and doing a remote activition instead.

If there’s an issue with the external network and the remote activation fails, it may take longer to get you online as we’d have restarted the order from scratch again.

Let me know if you’d want to give it a go though. 

[#6]

If they’re all green apart from possibly LOS

Yes, LOS should be OFF