Email re offer

[#1]

I was activated on 11 Feb with plusnet and have not received my reward card email. I regularly check junk mail and it is not there either. How do I chase this do I need to phone in?

[#2]

Hi @lennon49lennon

I've just dropped you an e-mail with some details about your reward card so you can claim it.

Let me know if you've received it

[#3]

No not received did you send it to outlook email the one I signed up with? I didn’t bother to make a plusnet email - do I need to to get reward card?

[#4]

Thanks for getting back to me @lennon49lennon

Ah I think that may be where the issue lies.

Can you log into your account Here and check we've got the right e-mail address for you?

Also you can check the e-mail I've just sent as a ticket logged Here.

Let me know how it goes.

[#5]

I found original it had been sent to email that plusnet gave when I opened account. I found form and completed it. Don’t want to change email on account now until reward card comes in case it affects it. Thanks so much for your help.

[#6 · Accepted solution]

Awesome. No problem, feel free to change your e-mail address in your account as it won't affect your reward card. 

If you have further issues or there's anything else you need help with, feel free to get back to me and I'll be happy to help.