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Email saying order is going ahead even though I cancelled it

Zasps
Grafter
Posts: 32
Thanks: 1
Registered: ‎27-03-2009

Email saying order is going ahead even though I cancelled it

I'll try to keep this concise.

 

I phoned Plusnet to query a 31% rise in the cost of my broadband, and was convinced to upgrade to fibre. What I wasn't told was that I'd lose my landline telephone connection. I only discovered that from the order confirmation email. I contacted Plusnet again to cancel the order/upgrade, and was told that it had been cancelled. However my latest emails state Your broadband order is now being processed. etc.

 

I don't want to waste any more money on phone calls to Plusnet. Could somebody please confirm that the order has been cancelled, I won't be getting fibre, and my landline won't be cut off?

 

Btw the Help Assistant isn't functional, so I cannot contact you through that.

2 REPLIES 2
RobPN
Seasoned Hero
Posts: 5,220
Thanks: 2,738
Fixes: 13
Registered: ‎17-05-2013

Re: Email saying order is going ahead even though I cancelled it


@Zasps wrote:

 

I don't want to waste any more money on phone calls to Plusnet. Could somebody please confirm that the order has been cancelled, I won't be getting fibre, and my landline won't be cut off?

 


@Zasps 

You won't be charged* if you call PN on

0800 432 0200

unlike calling the 0330 number which I suspect is chargeable to those who don't have a calling plan in place.

Edit:  *I guess unless you're calling from abroad

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 2,025
Thanks: 437
Fixes: 100
Registered: ‎22-01-2018

Re: Email saying order is going ahead even though I cancelled it

Hiya @Zasps 

 

I have looked into this for you and I can see we emailed you a copy of the ticket here confirming your order status.  

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team