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Ending with Plusnet but full month bill?

thebadman
Dabbler
Posts: 10
Thanks: 1
Registered: ‎15-07-2019

Ending with Plusnet but full month bill?

Hi I am switching from Plusnet on the 27th January, but have I just received my next month's bill for 22jan-22feb and payment will be taken on the 22nd of January.

Obviously this is wrong because I will be ceasing my service with Plusnet on the 27th.

So what happens here? Do they automatically refund my bank account the difference or do I need to chase this up to get money back from this bill?
1 REPLY 1
jab1
Legend
Posts: 18,977
Thanks: 6,221
Fixes: 287
Registered: ‎24-02-2012

Re: Ending with Plusnet but full month bill?

You should receive a pro-rata refund within 21 days of the service switching - leave your DD open until you get it.

John