Engineer delay, very long wait.

[#1]

When ordered upgrade to full fibre I was told I had to wait a month for the engineer and now I've had an email saying it's going to be another month. I've taken time off work to be here on the 10th between 8am and 1pm and because I've only had the email today I can't change that! I would be more understanding if it wasn't such a long delay but it's a month to the day I put my order in and I've been very much looking forward to going from 20mbps to 500mbps. Why when I ordered was I told one date that I agreed to and now I wish I could just ring around other company's to see if they can install my fibre any quicker but I can't even do that. 20mbps for my use case is awful and I am unable to work from home because of it, I have to go to my grandmother's to do my work! An explanation would be nice, I appreciate there's nothing anyone can probably do, it's just frustrating I wish I had shopped around but as I hadn't had connection issues with my ADSL broadband apart from the speed I figured ide stick with Plusnet and be loyal. Any advice much appreciated.

[#2]

Why when I ordered was I told one date that I agreed to and now I wish I could just ring around other company's to see if they can install my fibre any quicker

It almost certainly wouldnt make any difference. Like all ISP's , PlusNet rely on Openreach to install the fibre connection. It is they who have pushed the installation back due to lack of availability of engineers.

[#3]

Hi there, 

I'm really sorry for the delay with your full fibre order. This is due to a combination of engineer availability and that engineers have to make sure the external work is done before the installation goes ahead. 

I see you've raised an online complaint and one of my colleagues from our complaints team is case managing this for you.