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Engineer not shown up

Byno
Newbie
Posts: 4
Registered: ‎02-08-2022

Engineer not shown up

‎02-08-2022 7:23 PM - edited ‎02-08-2022 7:25 PM

Had a PM appointment today (apparently) to have full fibre installed, title says it all.

There could be some confusion as I've already had to call Plusnet on 15/07/22 regarding a pricing error, and my original order was cancelled then re-ordered (Engineer was originally coming tomorrow morning before the cancellation)

Due to my account having a change in progress I've not much to go off other than a phonecall and a few e-mails, as I'm out of contract and now paying a hefty monthly sum I'd like to get this sorted asap.

 

Could anyone take a look please and advise?

 

Cheers

 

Edit: I do have an open question/ticket about this but not had an answer yet.

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Mav
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Re: Engineer not shown up

‎02-08-2022 7:34 PM

Moderator's note(s):

Thread moved from Full Fibre to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

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SammyM
Plusnet Help Team
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Registered: ‎22-01-2018

Re: Engineer not shown up

‎05-08-2022 1:58 PM

Hiya @Byno, 

 

I'm sorry for the delay in getting back to you and the issue you are having with your order. 

 

I have replied on the thread here. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
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