Error when trying to renew broadband

[#1]

Hi all,

Trying to renew my broadband online, but it stating the below

"An error has occurred

You can't change your products for the moment, you have an order which is currently being processed. Please try again later"

Ive never had an order apart from my initial order to setup broadband, any ideas?

Thanks

John

[#2]

Hey @JohnOliver,

I'm sorry to hear that you've experienced this issue. I can see that our support team have been on the account this morning - has this been sorted out for you now or are you still having any problems?