Expired reward card

wyjo · ‎03-06-2023

Hello

I have an expired rewards card, no excuse, i forgot about it. Has anyone any experience of replacing one?

cheers wyjo

Townman · ‎22-08-2007

Welcome to the foums.

Reading here - Solved: Expired reward card - Page 2 - BT Community - given that Plusnet is part of BT Consumer Division (along side BT Retail and EE) I would doubt that Plusnet's policy on unused reward cards will be any different - use it or lose it.

Though there have been some special exceptions - see https://community.plus.net/t5/My-Order/Pre-paid-reward-card/m-p/1766380#M16349

Needs a staff member with light bending abilities!

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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wyjo · ‎03-06-2023

Hello Townman.

Thank you for the prompt reply and the links.

I thought it was a long shot.

"Needs a staff member with light bending abilities!" 😁

cheers wyjo

James30 · ‎19-04-2023

@wyjo - Hiya, sadly light bending powers are beyond me if it's expired as I have no way to get you another card now so much time has passed.

If this post resolved your issue please click the 'This fixed my problem' button

James - Plusnet Sheffield
Plusnet Help Team

wyjo · ‎03-06-2023

Thanks James :-))