FTTC Upgrade Order with Phone Service

[#1]

I placed an order to upgrade our Plusnet ADSL broadband only connection to Plusnet FTTC with phone service on 18th Jan. I was advised the transfer of the phone service to Plusnet would happen first on 1st Feb, and then the FTTC order would be placed once that was complete. However I have had no confirmation that the switch of phone service completed yesterday - is anyone at Plusnet able to advise what's going on with this? 

[#2 · Accepted solution]

Hello @t0mc

Thanks a lot for getting in touch, yeah something has definitely gone a bit pear shaped here. The order to take over the phone line is complete, but the component on our side did not activate itself, so I've just raised a task top get it activated.

The new contract wasn't put on the account property, so once the order to upgrade your broadband (which I've just placed) is complete, I'll force the new contract onto your account.

This case is now in my personal workflow, so if you have any questions, please feel free to give me a nudge.