FTTC: engineer visit

[#1]

Hi, I've just clarified with Plusnet that we need an engineer to visit because our new home isn't equipped for FTTC straight away. Two questions:

1. How will we find out when the engineer is coming?

2. We don't know whether or not the house is physically fitted with a telephone socket. If it isn't, will the engineer do this for us?

Many thanks.

[#2]

@Seneca (1) Did you not arrange the required visit while you were talking to the agent?

                 (2) I would imagine that the reason for the engineer visit is to install the required socket - that is all that is needed to    enable a broadband connection.

[#3]

Scrub the above post - I now see you are actually going for a Full Fibre install. You will be advised of the planned date/slot when Plusnet have arranged it with BT/OR,but if you are not going to be available at that time, you will have to call and arrange a suitable schedule.

You don't need a phone socket for Full fibre - instead the engineer will instal an ONT  (Optical Network Terminator), into which you plug the Hub - see your previous topic for details.

[#4]

No, it’s not full fibre any more. Plusnet belatedly found that it’s not available in my area. And the guy I spoke to said he didn’t have access to engineers’ times.

[#5]

OK. In that case, I would be very surprised if the house did not already have a phone line and socket already installed, even if it is a new build, although I  suppose it may not be connected to the BT network in that case.

Still don't understand why the BT/OR visit was not planned during your call, though.

[#6]

@Seneca 

The other possibility is that an alternative supplier has supplied FTTP to your property in agreement with the developer. If so, OpenReach copper services may not be available at all.

Brian

[#7]

@bmc - Possible, but the OP has not said this is the case, whether it is a new-build, and if it is and an Alt-net has supplied FTTP, I would be amazed if they could get FTTC, as I doubt BT would be installing Phone/FTTC cabinets - but PN have obviously said they can supply FTTC - or is this another example of the shambles they have become?

[#8]

It isn’t a new build, but the current owner only has Virgin (for both Telephone and Internet) and Plusnet definitely said that an engineer was required to do something or other. So I guess both of my questions still stand really? Thanks for help so far though.

[#9]

@jab1 

It could be a PN shambles but I've just re-read the OP's first post. They stated they don't know if there's a socket installed or not.

They could have a look at the following. Enter your post code only and select the address from the drop down list. FTTC shows as VDSL and FTTP shows as WBC FTTP.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Brian

[#10]

[#11]

@Seneca 

Was typing as you posted.

If the previous owner used Virgin then it's possible FTTC has never been installed at the property but it should have a phone Master Socket. As such the engineer needs to "jump" a connection from the FTTC cabinet to the original cabinet to install FTTC.

As such, it's possible they don't need to visit the house - unless they find a problem during the install where they then need to access the MS to check things.

Brian

[#12]

@Seneca According to that, you should be able to get FTTP from PN, although the install procedure doesn't look like the easy 1-stage.

[#13]

Thank you @bmc this makes sense. But presumably we need to know when the engineer is coming in case they do need access to the house?

[#14]

@Seneca 

Once again typing as your posted.

OK, FTTC and FTTP are both available - unusual but does happen. This could be the source of PN staff confusion. You have a choice of which to go for but note that PN FTTP has no phone service and you lose any existing phone number.

If you look at the narrative you'll see the underground duct has been checked and a rope left in place to pull through the fibre cable if FTTP is ordered.

Brian

[#15]

So we’ve definitely ordered FTTC now; that’s for sure. And people have helpfully explained that if there isn’t a suitable telephone socket in the house then the engineer will install one, although there probably is one already. 
only issue then is how we find out when the engineer will arrive…