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FTTP Install problem

Townman
Superuser
Superuser
Posts: 23,891
Thanks: 10,121
Fixes: 174
Registered: ‎22-08-2007

Re: FTTP Install problem

‎05-06-2024 11:25 PM

Not an issue for trading standards … but by all means try to get Ofcom to sort out BT Openreach as they are the ones at fault here.

You need to work out what’s your real beef here - you cannot get FTTP in the timeframe you think you should … or you are having to pay out of contract prices for the existing service … which you could re contract for if you cared to do so.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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ijb59
Dabbler
Posts: 10
Registered: ‎05-12-2020

Re: FTTP Install problem

‎06-06-2024 12:21 AM

Thank you for your reply. You're right, it's not a Trading Standards matter. I've researched it this evening and it would be a matter to take up with the Communications Ombudsman.

My "beef", is that Plusnet offered me, in a sales telephone conversation, an upgrade to FTTP because my current contract was ending. I agreed and Plusnet accepted the order. Its obvious now that they can't fulfil what they offered. It's a clear case of mis-selling. 

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