Thank you for your reply. You're right, it's not a Trading Standards matter. I've researched it this evening and it would be a matter to take up with the Communications Ombudsman.
My "beef", is that Plusnet offered me, in a sales telephone conversation, an upgrade to FTTP because my current contract was ending. I agreed and Plusnet accepted the order. Its obvious now that they can't fulfil what they offered. It's a clear case of mis-selling.
