FTTP Upgrade

[#1]

Hi,
I've just upgraded to FTTP 500mb with installation due on 21st July. The cost was £40.99 per month on a 24mth contract.
I've just received my confirmation email and its saying £47 per month
What's going on?? I'm not paying that. If its correct then I'll cancel
Thanks

[#2]

Moderators Note

This topic has been moved from Full Fibre to My Order

[#3]

It's fine. It's the after contract price is all. I had the same thing in my confirmation emails, I did still receive the correct price on first bill. Here is what  my broadband page shows.

[#4]

Hiya @daleh43, thanks for taking out our FTTP

Did you do the upgrade via your member centre? Do you have a screenshot at all of the deal you agreed to so I can take a further look for you?

[#5]

Similar thing happened to me. Upgrade page said £30.99 for 24 months (Full Fibre 145) but confirmation email said £35.

[#6]

Hello @asm46598, 

I'm really sorry this has happened and for the confusion I know it will be causing. I would like to look into this for you, please can you PM me your account username? 

[#7]

Thanks, I contacted customer support and they sent me an email confirming the correct price.

[#8]

Awesome, I am happy to hear that. 

Please get back in touch if you need any further help.