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Fibre Upgrade

RealAleMadrid
Aspiring Hero
Posts: 2,868
Thanks: 1,513
Fixes: 61
Registered: ‎07-07-2009

Re: Fibre Upgrade

@nathannchan  There are no guarantees for speed over a wi-fi connection. The headline speeds are only valid over a wired ethernet connection. You say you were were getting 300 - 400Mbps on your previous contract, I don't believe that is possible on the HUB2 wi-fi.

nathannchan
Grafter
Posts: 26
Thanks: 3
Registered: ‎19-10-2022

Re: Fibre Upgrade

Thanks James I’ll DM you
James30
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 478
Fixes: 32
Registered: ‎19-04-2023

Re: Fibre Upgrade

@nathannchan @RealAleMadrid  - My thinking here is that if you we're on 500BMPS before you were missing 200 so you we're having issues before that are just more apparent now you're on 1000Mbps rather than looking at it as though you've downgraded you in some way. I'll find your DM now thanks

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
nathannchan
Grafter
Posts: 26
Thanks: 3
Registered: ‎19-10-2022

Re: Fibre Upgrade

I’m not sure how to DM you here James, could you send me one first? I have the photos
James30
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 478
Fixes: 32
Registered: ‎19-04-2023

Re: Fibre Upgrade

@nathannchan - Sure no danger.

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team