Fibre order

[#1]

Could a staff member please check the progress of my order

Many thanks

[#2]

Moderator's note(s):

Thread moved from ADSL Broadband to My Order.

[#3]

Good morning @greshoff

Thanks for reaching out again. I can confirm that the order to upgrade your broadband to Fibre will be completing today at any point up to midnight.

[#4]

Many thanks, How will I know when it has been done?

[#5]

Keep your current router plugged in, you'll know when the upgrade is completer when it stops working

You'll also receive an email stating that youre product change is complete.

[#6]

I am already using the new router, I guess I will wait for the email

[#7]

Ah fair enough, give us a shout if you have any questions at all.