Fibre to full fibre upgrade, only received pre contract

[#1]

I took an offer to upgrade from fibre to full fibre and completed the process in full, including selecting a date for the Openreach engineer. Thus far I have only received a pre contract email and checking on my account page I cannot see that anything has changed.

[#2]

@fuzd have you tried contacting the sales team to find out what's happened with it?

[#3]

Not as yet; due to my shifts I'm not free to take the time until the middle of next week.

[#4]

No worries, it's just I can only see what you are seeing so just wanted to check really. If you give those guys a call they will be able to clarify it for you.