First payment taken, DD set up and absolutely no other correspondence

[#1]

I paid for installation, requested date of engineer visit, had confirmation of DD setup and first payment taken 2 weeks ago, yet I’ve had absolutely nothing regarding the equipment, the appointment or even confirmation that this is going ahead this week.  Nobody is contactable.  Order pending is all I see on my a/c.  It merely says I’ll be told within a week if my preferred date is okay.  That’s 3 days away.

[#2 · Accepted solution]

Thanks for your post @Rage715 and welcome to our Community Forums.

I can see we've e-mailed you on the 28th February with confirmation of the engineer visit we've booked.

If you can't find the e-mail, you can view it as a service notice logged on your account Here.

It looks like you've spoken to us this morning though and we've requested the appointment's changed.

Let me know if you've got any further issues and I'll be happy to help.