Full Fibre activation date two weeks after installation

[#1]

I’m moving to a new place which has full fibre available. So I’m getting full fibre setup by an engineer on 19th Sept. However, just yesterday, I got an email that my services will be activated on 04/10/2022, a full 2 weeks later. Is this normal? Just wondering if anyone else has experienced this. I’m just astounded, like what am I supposed to do for 2 weeks with no broadband while still paying for it?

[#2]

Unfortunately all the September 19th engineering work had to be moved and rebooked for the earliest possible alternative date (due to the Queen's funeral).

[#3]

@Shezimaster 

You may have paid the first month upfront but the Billing Period doesn't start until the sevice is live.

Brian

[#4]

@Shezimaster 

Billing starts when the service is activated.

Edit

@bmc  types faster than me.

[#5]

Thank you everyone for replying. Makes sense that the appointment date had to be changed. I received an email that specified a date two weeks later which is crazy given that the funeral was announced 10 days in advance. Is there a way we can contact Plusnet team via chat or social media? I can't reach them via phone given the long wait times.

[#6]

Hi there, I'm so sorry that the appointment wasn't re-scheduled any quicker for you. It doesn't look like we'll be able to arrange anything sooner but we'll definitely arrange compensation for you once everything is up and running.