Full Fibre due to be activated on Thursday 12th January, but new Hub has not yet been delivered
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Full Fibre due to be activated on Thursday 12th January, but new Hub has not yet been delivered
08-01-2023 9:40 PM
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Re: Full Fibre due to be activated on Thursday 12th January, but new Hub has not yet been delivered
08-01-2023 10:46 PM
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Moderators Note
This topic has been moved from Full Fibre to My Order
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Re: Full Fibre due to be activated on Thursday 12th January, but new Hub has not yet been delivered
08-01-2023 10:53 PM
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@Chris_noon1 Welcome to the Community forums
Hubs are shipped out by a tracked 24 hour service to arrive a day or two before the activation day. You should be advised when it is shipped.
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If it fixed it, help others - select 'This Fixed My Problem'
Re: Full Fibre due to be activated on Thursday 12th January, but new Hub has not yet been delivered
08-01-2023 10:54 PM
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Re: Full Fibre due to be activated on Thursday 12th January, but new Hub has not yet been delivered
09-01-2023 9:07 AM
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BT delays will defer router dispatch, but such delays are not always communicated proactively.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Full Fibre due to be activated on Thursday 12th January, but new Hub has not yet been delivered
09-01-2023 3:58 PM
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- Full Fibre due to be activated on Thursday 12th Ja...