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Full fibre in a new build

jab1
Legend
Posts: 19,267
Thanks: 6,341
Fixes: 290
Registered: ‎24-02-2012

Re: Full fibre in a new build

@MatthewWheeler  - can you check?

John
Lenzar
Hooked
Posts: 9
Registered: ‎21-01-2024

Re: Full fibre in a new build

I have acquired a spare router (not a PlusNet one, I think the company is called Technicolor). I have plugged this in. My PC is connected to it, but I have no Internet and the router's firmware is stuck on 'PPP connecting'. I have put the username and password in correctly but it merely remains on 'PPP connecting'.

MisterW
Superuser
Superuser
Posts: 16,342
Thanks: 6,277
Fixes: 449
Registered: ‎30-07-2007

Re: Full fibre in a new build

@Lenzar what model router ? and how is it connected to the ONT ?

Just to check , username is <youraccountname>@plusdsl.net and the password is that used to login to the member centre https://www.plus.net/member-centre/login

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Lenzar
Hooked
Posts: 9
Registered: ‎21-01-2024

Re: Full fibre in a new build

I've realised why it isn't working. It has 4 ethernet sockets, but not one marked WAN. I am guessing it simply does not have the correct internals to do what I need.

It's a TG558 according to the labels. I connected it via one of the 4 ethernet sockets.

All this over me forgetting a mains cable!  >_<

jab1
Legend
Posts: 19,267
Thanks: 6,341
Fixes: 290
Registered: ‎24-02-2012

Re: Full fibre in a new build

It does not appear that that router is Full Fibre capable - it is described as an 'ADSL/VDSL router'.

John