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Full fibre install, no Engineer for appt

Nick66
Newbie
Posts: 2
Registered: ‎04-11-2022

Full fibre install, no Engineer for appt

‎04-11-2022 2:33 PM

Order placed 30th Sept

Appt booked for today (5th Nov) 8-1

Open reach guys in neighbourhood week before last scoping out the routing etc

 

Router delivered 1st Nov

No sign of engineer to install, no phone/txt or email contact.

Who do i get in touch with to follow up?

 

Many thanks

 

 

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MisterW
Superuser
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Thanks: 6,263
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Registered: ‎30-07-2007

Re: Full fibre install, no Engineer for appt

‎04-11-2022 2:35 PM

Appt booked for today (5th Nov) 

@Nick66 today is the 4th!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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jan
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Registered: ‎05-02-2013

Re: Full fibre install, no Engineer for appt

‎04-11-2022 3:00 PM - edited ‎04-11-2022 3:02 PM

Sorry I replied to the wrong thread!

 

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Nick66
Newbie
Posts: 2
Registered: ‎04-11-2022

Re: Full fibre install, no Engineer for appt

‎04-11-2022 3:05 PM

Sorry typo meant the 4th not 5th  !!

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TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
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Registered: ‎26-03-2018

Re: Full fibre install, no Engineer for appt

‎09-11-2022 6:03 PM

Hi @Nick66,

I'm very sorry for the delay in getting back to you this week, we've been a bit busier than anticipated. I've reviewed your account this afternoon and I can see that this has since been addressed by our Provisioning Team, here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
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