Full fibre upgrade gone wrong
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Re: Full fibre upgrade gone wrong
18-11-2023 4:09 PM
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Hi, I'm checking in @Star-Light100 has the CAT team been in touch?
Re: Full fibre upgrade gone wrong
18-11-2023 11:57 PM
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Re: Full fibre upgrade gone wrong
22-11-2023 6:01 PM
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Re: Full fibre upgrade gone wrong
23-11-2023 7:18 PM
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Sadly nothing has changed and the broadband is still not working.
Re: Full fibre upgrade gone wrong
23-11-2023 7:20 PM
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@Star-Light100 What lights/colours are on your ONT?
Re: Full fibre upgrade gone wrong
23-11-2023 8:19 PM
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Re: Full fibre upgrade gone wrong
23-11-2023 8:23 PM
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OK, so the ONT is functioning, and your Hub has the correct credentials? Can I suggest you wait until tomorrow and then retry - the PN systems can take up to 23.59 of the day to fully mesh.
Re: Full fibre upgrade gone wrong
23-11-2023 8:24 PM
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Re: Full fibre upgrade gone wrong
23-11-2023 8:26 PM
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Keep us updated.
Re: Full fibre upgrade gone wrong
24-11-2023 6:14 AM
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Re: Full fibre upgrade gone wrong
24-11-2023 6:55 AM
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Morning - before you ring Plusnet, try rebooting the Hub.
Re: Full fibre upgrade gone wrong
24-11-2023 9:28 AM
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@Star-Light100 - Hi just to keep you in the loop, there is still something wrong with the orders that haven't been fully completed in the back end. We've pushed things along but it will take about 48 hours. We'll Update the fault progress on Tuesday. Hopefully, there is nothing else wrong so once the orders are complete the service will work.
Re: Full fibre upgrade gone wrong
25-11-2023 10:46 AM
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Re: Full fibre upgrade gone wrong
28-11-2023 10:50 AM
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@Star-Light100 Hi, the issues preventing me from running tests and what is causing the connection problem are still not sorted, our suppliers have asked to get an update after the 28th so perhaps tomorrow there will be more news to share but I'll check in with you on Saturday when I'm next in.
Re: Full fibre upgrade gone wrong
28-11-2023 6:03 PM
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I’ve been told so many times, to check back in a few more days and nothing ever changes.
If this is the case you’re have to let me out of my contract due to not providing the service offered. I don’t really want to take this step. But it’s been 28 days now since we lost our broadband. I know you have done what you can with the mi-fi box, and I’m grateful for that , but the mi-if doesn’t get anywhere near the fibre that should have been installed.
We really need to draw an end to this issue one way or another. I’m still hoping it will be fixed. But when is this going to happen? I’m concerned it will just go on and on without end.
I need a concrete answer when is the broadband going to be fixed?
Thank you
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